Frequently Asked Questions

No, you don't need a formal business licence. We welcome both individual resellers and registered businesses. If you're VAT registered, let us know at checkout so we can issue a proper VAT invoice.

There's no minimum order. You can start with a single pallet, though many resellers move to bulk orders of 5 or more once they've found a category that works for them, unlocking better per-pallet pricing.

Browse our shop, choose a pallet, and check out like any normal online order. If you need something specific, use our Custom Order form instead and our sourcing team will find it for you.

Yes, warehouse visits are available by appointment. Contact our team to schedule a viewing before you buy, particularly useful for larger bulk or custom orders.

Yes, for most beginners, starting with a single pallet is the lowest-risk way to test the reselling business model before committing more money. Learn what sells well in your area or on your chosen platform first, then scale up.

You can start from the price of a single pallet, often under £300, plus a small buffer for listing fees and packaging if you're selling online. Many resellers reinvest profits from their first pallet into their second rather than committing large capital upfront.

Liquidation stock is mixed-condition merchandise sold cheaply to clear it quickly. Wholesale is typically new, uniform stock bought in bulk directly from a manufacturer or distributor at a set discount. Clearance is retail stock sold off directly to the public, usually through the original retailer's own store or site, rather than resold in bulk to a third party.

We carry electronics, tools and hardware, home goods, clothing and apparel, food and grocery, Amazon returns, toys, and general mixed merchandise. New categories are added regularly.

Condition varies by pallet type and is listed clearly on each product page, ranging from unopened overstock to mixed customer returns, which may include used, tested, or untested items.

A manifested pallet comes with a detailed list of every item included, along with estimated retail values, so you know exactly what you're buying before it arrives.

We source directly from leading UK retailers and returns processing centres, including customer returns, overstock, and shelf pulls that retailers can no longer sell through their normal channels.

New stock arrives multiple times a week. Check back regularly, or subscribe to our newsletter to hear about new arrivals first.

A manifested pallet lists every item and its estimated value in advance, so you know exactly what's inside. An unmanifested pallet is sold as a surprise mixed lot without an itemised list, usually at a lower price to reflect that extra uncertainty.

Product listings use representative photos of the category and condition type rather than the literal contents of your specific pallet, since inventory changes constantly. Manifested pallets give you an itemised list instead, which is the more reliable way to know what you're getting.

Yes, this is normal for customer returns pallets, since items are often returned for reasons unrelated to a fault, such as a change of mind, but some are genuinely faulty. Condition grading on the manifest tells you what to expect, and untested items should be priced and planned for accordingly.

A shelf pull is stock physically removed from a retailer's shelves, usually to make way for new seasonal ranges, rather than because of a fault or return. It's typically in new or like-new condition, since it was never sold or used.

Customer returns have been purchased and sent back by a shopper, so condition varies from unopened to used or faulty. Overstock is unsold new inventory a retailer had too much of, so it's almost always in new condition.

A manifest is typically a spreadsheet listing each item's description, quantity, condition grade, and estimated retail value, with a total value at the bottom. Add up the estimated values to compare against the pallet's price and calculate your potential return before buying.

Common grades are: New, Like New, Refurbished, Used or Customer Return, and Salvage or Damaged. Always check which grades apply to the specific pallet you're considering.

It's usually based on the item's original recommended retail price when it was new and unused, not what it might realistically resell for in its current condition. Treat this figure as a ceiling for comparison, not a guaranteed resale price.

It means the item was bought by a customer and then returned to the retailer, for any reason, ranging from a simple change of mind to a genuine fault. It does not automatically mean the item is broken.

Yes, as an accurate reflection of original RRP, since that's how manifests are compiled, but treat them as a reference point rather than a promise of resale value. Actual resale price depends on item condition, demand, and your chosen selling platform.

A manifest describes what's physically inside the pallet, item by item. An invoice is your proof of purchase from us, showing what you paid, for your own accounting and VAT records.

We accept all major debit and credit cards, as well as bank transfer for larger bulk and truckload orders. All payments are processed securely at checkout.

Yes. Use our Custom Order form to tell us the brands, categories, or quantities you're after, and our sourcing team will put together a tailored quote, usually within 24 hours.

Yes, larger orders of 5 or more pallets unlock better per-pallet pricing. Contact our team for a volume quote on bulk or recurring orders.

Most standard orders are processed and dispatched within 24 to 48 hours. Custom orders may take longer depending on sourcing requirements, and we'll keep you updated throughout.

Contact us as soon as possible if you need to change or cancel an order. We can usually accommodate changes before dispatch, but can't guarantee this once it's left our warehouse.

Yes, we can issue a proper VAT invoice for your records. Let us know at checkout, or contact our team afterwards, and provide your VAT number if you're registered.

Yes, this is available through our Custom Sourcing service, where you can set a weekly or monthly recurring order for consistent supply. Get in touch to set this up for your business.

Generally, pallets are available for purchase once listed and processed on the site. For upcoming or high-demand stock, our newsletter is the best way to be notified the moment it goes live, since we don't currently offer advance reservations.

Yes, we deliver to addresses across the UK via trusted freight carriers. Delivery costs and timescales vary by location and pallet size, calculated at checkout.

Shipping cost depends on pallet size, weight, and delivery location. You'll see the exact cost at checkout before completing your order, with no hidden fees.

Most UK deliveries arrive within 2 to 5 working days of dispatch, depending on your location and the freight carrier used. You'll receive tracking information once your pallet ships.

Please photograph any damage on arrival and contact us within 48 hours. We'll work with you to resolve it, whether that's a partial refund, replacement, or freight claim, depending on the circumstances.

Yes, you'll receive tracking details by email once your pallet is dispatched, so you can follow its progress with the freight carrier.

We can typically deliver to these areas, though costs and timescales are often higher than mainland UK due to freight surcharges. Enter your postcode at checkout to see the exact delivery cost and estimated timeframe for your address.

You don't need a vehicle at all for delivery, since pallets are brought directly to your address by the freight carrier. You will need enough space to store and unpack a standard pallet, which is roughly 1.2 metres by 1 metre at the base.

Standard kerbside delivery means the pallet is left at ground level outside your address, and it's your responsibility to move it from there. If you need help unloading, mention this when ordering as it may incur an extra charge.

Popular options include eBay, Amazon, Facebook Marketplace, Vinted, market stalls, and car boot sales. Many resellers use a mix of platforms depending on the item type.

This varies by season and market, but electronics and branded tools tend to hold value well, while general mixed lots offer volume and variety at a lower entry cost. Testing a couple of categories helps you see what performs best for your audience.

Check what similar items have recently sold for on your chosen platform, eBay's sold listings filter is useful for this, then price competitively while accounting for the pallet cost, shipping, and platform fees.

In the UK, if you're reselling regularly with the intention of making a profit, HMRC generally expects you to register as self-employed once your income passes the trading allowance threshold. This is general guidance, not tax advice, so check current rules on gov.uk or speak to an accountant for your specific situation.

Use natural light where possible, photograph the item from multiple angles, and clearly show any damage, wear, or missing parts. Honest photos of used or returned items reduce returns and negative feedback down the line.

Power the item on, check all included accessories and ports function, and test its core purpose, for example connecting to WiFi on a smart device. List items honestly as tested and working or untested, sold as seen, depending on what you've actually verified.

High-value items usually sell better individually, since bundling can undersell them. Lower-value or slow-moving items often clear faster as bundles, since it reduces your total number of listings and appeals to bulk buyers.

Try lowering the price, relisting with better photos or a clearer description, or bundling with related items. Items that still don't move can often be sold in bulk to another reseller or cleared through a car boot sale.

Beginners often start with eBay or Facebook Marketplace, since they're low-cost and easy to list on. Experienced resellers moving higher volume often add Amazon FBA or a market stall, which have more setup involved but can handle more consistent turnover.

Most resellers get a realistic picture after 2 to 3 pallets, enough to see how quickly items sell, what your actual margin looks like after fees, and whether you enjoy the process. Starting with a single pallet in one category keeps this test low-risk.

If you're reselling with the intention of making a profit, this generally counts as trading income in the eyes of HMRC and may be taxable above the trading allowance. Rules and thresholds change, so check current guidance on gov.uk or speak to an accountant.

VAT registration in the UK becomes compulsory once your taxable turnover passes the current threshold set by HMRC. Below that, registration is optional. Check the current threshold on gov.uk, as it's reviewed periodically.

Yes, reselling genuine second-hand or returned branded goods is legal under the principle of exhaustion of rights, once a brand has sold an item, they generally can't stop it being resold. This does not extend to counterfeit goods, which remain illegal to sell regardless of source.

Sellers are generally expected to ensure electrical items are safe to use and accurately describe their condition, including any known faults. If you're selling regularly as a business rather than occasionally as an individual, additional product safety obligations may apply, worth checking with Trading Standards.

Items originally sold in the UK should already carry the required safety marking from when they were first placed on the market. If reselling, check the mark is present and the item hasn't been modified in a way that would affect its original certification.

Under the Consumer Rights Act 2015, goods you sell as a business must still be of satisfactory quality, fit for purpose, and as described, even when second-hand, though satisfactory is judged with condition and price in mind. This generally applies when you're selling as a business rather than as a private individual clearing personal items.

It's not always a legal requirement, but many resellers choose product liability insurance for peace of mind, particularly once selling regularly and at higher volumes. Some selling platforms may also have their own seller protection requirements worth reviewing.

No, knowingly reselling a recalled or unsafe product is illegal and a serious safety risk. Our manifests do not knowingly include recalled stock, but as a seller you should stay aware of product recall notices in categories you resell.

You can check out as a guest, but creating a free account lets you track orders, view past invoices, and check out faster next time.

Both are available in your account's order history, or emailed to you at checkout and dispatch. If you can't locate either, contact our team with your order number and we'll resend them.

Use the Forgot Password link on the login page to reset it via email. If you don't receive the reset email within a few minutes, check your spam folder before contacting support.

Contact us immediately if you need to change a delivery address, ideally before dispatch. Once an order has shipped, an address change may not be possible or may involve an additional freight charge.

Yes, our Bulk Order and Loyalty Buyer services function as trade pricing tiers for regular, higher-volume buyers. Contact our team to discuss a tailored trade arrangement for your business.

Use our Contact page to email or message our team directly, and we aim to respond within a few hours during business hours. Have your order number ready to speed up the process.

Because liquidation pallets are sold as bulk lots of mixed-condition stock, they're generally sold as final sale. Please review the manifest and condition details carefully before purchasing. Damaged-in-transit claims are handled separately under our shipping policy.

We guarantee that manifested pallets accurately reflect their listed contents. Individual item condition varies by pallet type, exactly as described on each listing, so please check condition details before buying.

We handle your data in line with UK GDPR. Your details are used only to process your order and communicate with you, and are never sold to third parties. See our Privacy Policy for full details.

Contact us with photos and details within 48 hours of delivery if the contents significantly differ from the manifest. We'll review the discrepancy and work with you on a fair resolution.

Contact us as soon as possible, ideally before dispatch. Once a pallet has shipped, change-of-mind refunds generally aren't available, since these are final sale bulk goods, not standard retail items.

If a manifested pallet is missing a listed item, contact us with your manifest and photos of the received pallet within 48 hours. We'll investigate and offer a fair resolution where an item is confirmed missing.

Our manifest accuracy guarantee and damaged-in-transit process both function as buyer protection for genuine issues. This sits alongside your standard rights when buying goods from a UK business.

Contact our support team first with your order number and a clear description of the issue, most disputes are resolved directly this way. Keep photos and correspondence in case further escalation is needed.